Compare kilowatt-hours with previous months
If the number of kWh rose significantly, investigate what changed at the property — heating, cooling, geysers, pumps, appliances, occupancy or other electrical loads.
Check whether the reading is actual or estimated
An estimated reading can move the account away from the physical meter. A later actual reading can then reconcile the difference.
Review the current and previous meter readings
The difference between consecutive readings is a key part of understanding consumption. Check that the readings appear plausible and that they move in the expected direction.
Check the billing period
More days between readings can mean more kWh on one statement. Compare the reading dates where available.
Distinguish current electricity charges from arrears
A high total balance does not necessarily mean the current electricity charge is equally high. Separate the current service charge from older amounts due.
Look for unusual account adjustments
If usage appears normal but the charge changed materially, compare tariffs, fixed charges and other electricity-related account movements.
Turn your municipal bills into a trackable history.
Billing Assist helps organise bill data, meter readings, usage and account movements and can flag potential anomalies for you to review.
Start Billing Assist for R49/month →Frequently asked questions
Does a higher Rand amount always mean I used more electricity?
No. Usage is one factor. Tariffs, fixed charges, billing periods, estimates and arrears can also affect the amount due.
What unit should I compare?
Electricity consumption is commonly shown in kilowatt-hours, abbreviated kWh.
What evidence should I keep?
Keep your bills and dated photographs of the meter reading and meter number where accessible.